Transparent Pricing — Johnstown, PA
You will always know exactly what you are paying before we start a single thing. Phone and remote issues resolved in 15 minutes or less cost you nothing — that is a promise, not a promotion.
First 15 Minutes
Always Free
For every customer. Every time.
How We Can Help
Same certified technicians, same quality work — whichever option fits your situation best.
Drop off at our Johnstown location
We come to you in Cambria County
Instant help from your couch
We collect it, fix it, return it
All calls before 3PM guaranteed same-day on-site service. Emergency after-hours service is available for business clients — see our Business IT page for details.
Fixed-Price Packages
Every package includes everything listed. No add-on fees, no surprise charges. What you see is what you pay.
| Package | What’s Included | Price |
|---|---|---|
| Computer Tune-Up | Performance optimization, junk file cleanup, startup speed improvement, software and driver updates, basic security scan, maintenance tutorial. Best for: sluggish computers that still work. |
$79 |
| Virus & Malware Removal | Multi-tool deep scan, complete virus/malware/rootkit removal, browser cleanup and reset, security software installation, performance restoration, password change guidance. Includes 30-day re-infection guarantee. |
$129 |
| New Computer Setup | Full Windows or Mac out-of-box setup — creating your user account, connecting to WiFi, setting privacy and update preferences, and signing into your Microsoft or Apple account — plus data transfer from your old computer (up to 100GB), up to 5 applications installed, security software, email setup, printer/peripherals connected, and a 30-minute walkthrough. In-shop only; on-site setup is billed as a House Call. |
$89 |
All packages include the 30-day service guarantee. Hardware repairs carry the 90-day guarantee.
Recurring Monthly Service
Set-it-and-forget-it protection for your computer. We monitor, update, and maintain it automatically so you don’t have to.
Essential monitoring & maintenance
Full protection + 1 session/month
The complete hands-off package
All plans require a one-time agent installation on your computer. Call (814) 744-3000 to enroll. Additional remote sessions beyond your plan’s allotment are $65 each. House call time beyond 90 minutes billed at $65/hr in 30-minute increments. Online enrollment coming soon.
Save More
Combine two or more packages and save automatically. No coupon needed. Discounts applied at time of service.
Two Packages Together
Discount applied to the lower-priced package
Three or More Packages
Applied to all packages beyond the first
Free House Call with Any Package Over $100
Within 15 miles of Johnstown
* All packages must be requested together. Bundle pricing applied at time of service.
Special Discounts
A small way of saying thank you. Valid ID required at time of service.
Active duty military and veterans with valid military or veteran ID.
Police officers, firefighters, and EMS personnel with valid department ID or badge.
Customers aged 65 and older receive 20% off all base rates and packages with valid ID. Seniors also receive 1/3 off our Home Care Plus plan — just $16.66/month.
Special discounts cannot be combined with each other but may be applied to bundle pricing.
Loyalty Programs
Looking for our old Tech Care Membership? It has been replaced by our new Home Care Plans — same great value, more included. Choose from Basic, Plus, or Premium starting at just $14.99/month.
House Call & Pick-Up Service
No travel fee within 15 miles of Johnstown. All distances measured from central Johnstown, PA.
| Zone | Distance | Travel Fee | Communities Included |
|---|---|---|---|
| Free Zone | 0–15 miles | $0 | Johnstown, Westmont, Richland, Ferndale, Brownstown, Dale, Lorain, Oakhurst, Hornerstown, and immediate suburbs |
| Secondary | 16–25 miles | $25 | Ebensburg, Portage, Nanty Glo, Vintondale, South Fork, Sidman, Salix, Mineral Point, Ashville |
| Extended | 26–40 miles | $45 | Somerset, Windber, Central City, Davidsville, Boswell, Jennerstown, Ligonier, Northern Cambria, Carrolltown |
| Remote | 41+ miles | $65 + $1/mi | Bedford, Altoona, Indiana, Latrobe, Greensburg, and other outlying communities — call for a quote |
Not sure which zone you are in? Call 814-744-3000 and we will tell you instantly.
Our Promises to You
These are written commitments we stand behind. If we fall short of any guarantee, the service is on us.
Every phone and remote support call. If we resolve your issue in 15 minutes or less you pay absolutely nothing.
We respond to every support request within 60 minutes of your call or message, or the entire service call is at no charge to you.
Call before 3PM and we dispatch a certified technician to your home the same day. If we cannot make it, you pay nothing.
All service and software work is warranted for 30 days. All hardware repairs are warranted for 90 days. If it breaks again we fix it free.
Every technician holds at least one recognized industry certification and has a minimum of 10 years of hands-on experience.
We explain every issue, every option, and every cost in language you can understand before we start any paid work. No jargon, no pressure.
Got Questions?